Jason Moore

[email protected]


I am a technologist with 16 years combined experience in system maintenance, customer support, and audio/video. I am a problem solver and like to help others. I support both Office365, Google Workspace, and Microsoft Windows. I have A+, Network +, and CTS certifications. I am currently working on my Google Cloud certification.

Job Roles

○ Assisted with testing software and configurations.
○ Assist with special projects and events as needed.
○ Documentation and guide writer for tools we used.
○ Trained new and current staff on our software tools in order to maximize work efficiency.

○ Maintained relationships with external technology vendors.
○ Submitted technology purchase requisitions for all department needs.
○ System monitoring and support with remote tools including RDP and ConnectWise.
○ Installed new devices and updated all the devices across the organization with Powershell.

○ Strong working knowledge of customer support practices.
○ Provided break/fix support for Desktops, Laptops, printers, and phones to ensure that endpoint technology assets function at optimal level.

○ Audio/Video support for systems the company sold.
○ Audio/Video technician where I would set up and run systems for conferences and hotels.

Soft Skills

○ Communicates with the customer and gives them a comfort level that their issue is being properly addressed
○ Proficient at performing hands-on problem solving.
○ Possess excellent written and oral communication skills.
○ Able to prioritize tasks and manage your time.
○ Willing to share knowledge in a team environment.
○ Gather business problems from internal customers and translate into technical requirements

IT Skills

○ Microsoft Office365: I am proficient in using and supporting Office365 including Outlook, Excel, and Teams. I have written many support guides in response to staff problems and questions. I have experience troubleshooting Office365 issues and using its admin portal to reset passwords, adjust group memberships in Active Directory, and
add/remove licenses. I used Exchange Online to do message traces and block spam constantly.
○ Google Workspace: I am proficient in using and supporting Google Workspace. I have written many support guides for these tools as well in response to staff problems and questions. I have experience troubleshooting Google Workspace issues and using its admin portal to reset passwords, create users, assign groups, and create email
○ Windows: Possess intermediate/advanced knowledge in supporting and deployment.
○ Ticketing Systems: I have used iSupport and Jira ticketing systems including building my own reports so I can identify trends.
○ Linux: Possess intermediate knowledge in supporting Linux. I am comfortable with the Fedora and OpenSuse
distributions. I have managed my own Linux servers on the Rackspace cloud with the combination of Firewalld and Fail2ban for security. I troubleshoot using command line and the related built in utilities. I create and maintain virtual machines with KVM.
○ Git: I use Git for my code and documentation. I write guides a lot and program as a hobby so Git is very useful for versioning and backup.
○ Networking: I have my Network+ certification and can use ifconfig, ipconfig, ping, dig, etc... for troubleshooting. I have experience configuring and setting up Ubiquity switches and routers. As a result, I believe I have an intermediate knowledge of networking.
○ Websites: I write on and regularly.


○ Name: A+, Network+, CTS


○ Hobbies: I have interests in: C++, Economics, Writing, cooking Indian and Japanese food, Financial Tech, church activities, my kids, fishing, gardening, hiking, Agatha Christie novels, Central Asian History, R, Python, Ruby, Git, Math, Astronomy, LaTeX, Chemistry, and Physics.


○ Hill College - August 2015 - June 2021 - IT Support - Reason for leaving = outsourced department to MSP in Dallas.
○ Padgitts,Inc - September 2004 - May 2014 - AV Support - Reason for leaving = businbess closed down.