Resume
Jason Moore
254-426-5715
I am a technologist with 16 years combined experience in system maintenance, customer support, and audio/video. I am a problem solver and like to help others. I support both Office365, Google Workspace, and Microsoft Windows. I have A+, Network +, and CTS certifications. I am currently working on my Google Cloud certification.
Job Roles
○ Assisted with testing software and configurations.
○ Assist with special projects and events as needed.
○ Documentation and guide writer for tools we used.
○ Trained new and current staff on our software tools in order to maximize work efficiency.
○ Maintained relationships with external technology vendors.
○ Submitted technology purchase requisitions for all department needs.
○ System monitoring and support with remote tools including RDP and ConnectWise.
○ Installed new devices and updated all the devices across the organization with Powershell.
○ Strong working knowledge of customer support practices.
○ Provided break/fix support for Desktops, Laptops, printers, and phones to ensure that endpoint technology assets function at optimal level.
○ Audio/Video support for systems the company sold.
○ Audio/Video technician where I would set up and run systems for conferences and hotels.
Soft Skills
○ Communicates with the customer and gives them a comfort level that their issue is being properly addressed
○ Proficient at performing hands-on problem solving.
○ Possess excellent written and oral communication skills.
○ Able to prioritize tasks and manage your time.
○ Willing to share knowledge in a team environment.
○ Gather business problems from internal customers and translate into technical requirements
IT Skills
○ Microsoft Office365: I am proficient in using and supporting Office365 including Outlook, Excel, and Teams. I have written many support guides in response to staff problems and questions. I have experience troubleshooting Office365 issues and using its admin portal to reset passwords, adjust group memberships in Active Directory, and
add/remove licenses. I used Exchange Online to do message traces and block spam constantly.
○ Google Workspace: I am proficient in using and supporting Google Workspace. I have written many support guides for these tools as well in response to staff problems and questions. I have experience troubleshooting Google Workspace issues and using its admin portal to reset passwords, create users, assign groups, and create email
addresses.
○ Windows: Possess intermediate/advanced knowledge in supporting and deployment.
○ Ticketing Systems: I have used iSupport and Jira ticketing systems including building my own reports so I can identify trends.
○ Linux: Possess intermediate knowledge in supporting Linux. I am comfortable with the Fedora and OpenSuse
distributions. I have managed my own Linux servers on the Rackspace cloud with the combination of Firewalld and Fail2ban for security. I troubleshoot using command line and the related built in utilities. I create and maintain virtual machines with KVM.
○ Git: I use Git for my code and documentation. I write guides a lot and program as a hobby so Git is very useful for versioning and backup.
○ Networking: I have my Network+ certification and can use ifconfig, ipconfig, ping, dig, etc... for troubleshooting. I have experience configuring and setting up Ubiquity switches and routers. As a result, I believe I have an intermediate knowledge of networking.
○ Websites: I write on Aindien.com and Sciencebyjason.com regularly.
Certifications
○ Name: A+, Network+, CTS
Interests
○ Hobbies: I have interests in: C++, Economics, Writing, cooking Indian and Japanese food, Financial Tech, church activities, my kids, fishing, gardening, hiking, Agatha Christie novels, Central Asian History, R, Python, Ruby, Git, Math, Astronomy, LaTeX, Chemistry, and Physics.
Employment
○ Hill College - August 2015 - June 2021 - IT Support - Reason for leaving = outsourced department to MSP in Dallas.
○ Padgitts,Inc - September 2004 - May 2014 - AV Support - Reason for leaving = businbess closed down.